Refund policy
RETURN AND REFUND POLICY
Effective Date: May 19, 2026
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Eligibility
We accept return requests within 14 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Not marked as final sale or non-returnable at the time of purchase
How to Request a Return
To initiate a return, please contact us at contact@theelvre.com with your order number and reason for return. We will respond within 2–3 business days with instructions.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Items returned after the 14-day window
- Items showing signs of use, damage, or alteration
- Gift cards
Exchanges
If you received a defective or incorrect item, we will replace it at no additional cost. Please contact us at contact@theelvre.com.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.