Privacy policy

PRIVACY POLICY

Last Updated: May 19, 2026

OVERVIEW

TheElvre operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this policy.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

  • Contact details — name, billing address, shipping address, phone number, and email address
  • Financial information — payment card details and transaction information (processed securely through our payment providers)
  • Account information — username, password, and preferences
  • Transaction information — items viewed, purchased, returned, or exchanged
  • Communications — messages you send us, including customer support inquiries
  • Device and usage information — IP address, browser type, pages visited, and interactions with our website, collected via cookies and similar technologies

HOW WE COLLECT YOUR INFORMATION

We collect information:

  • Directly from you — when you place an order, create an account, or contact us
  • Automatically — through cookies and tracking technologies when you browse our website
  • From service providers — including Shopify, payment processors, and advertising partners
  • From third-party platforms — such as advertising networks and analytics services

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and account notifications
  • Provide customer support
  • Improve and personalize your shopping experience
  • Send promotional communications (you may opt out at any time)
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Serve relevant advertisements — including through Google Ads and remarketing campaigns based on your activity on our site and other websites

ADVERTISING AND COOKIES

We use Google Ads and other third-party advertising services. These services use cookies and similar tracking technologies to:

  • Show you ads based on your visits to our website and other sites across the internet
  • Measure the performance of our advertising campaigns
  • Retarget users who have previously visited our store

Google's use of advertising cookies enables it and its partners to serve ads based on your prior visits to our website. You may opt out of personalized advertising at any time by visiting:

We also use cookies for analytics purposes (including Google Analytics) to understand how visitors interact with our website. This data is collected in aggregate and does not personally identify you.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

  • Shopify — our e-commerce platform provider, which processes data to operate the Services
  • Payment processors — to securely handle transactions
  • Shipping carriers — to fulfill and deliver your orders
  • Advertising and analytics partners — including Google, to serve relevant ads and measure campaign performance
  • Legal authorities — when required by law or to protect our rights

We do not sell your personal information to third parties for their own marketing purposes.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes certain data about your use of our Services to provide and improve the platform. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy.

CHILDREN'S PRIVACY

Our Services are not directed at children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.

DATA SECURITY AND RETENTION

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of targeted advertising or the sale/sharing of your data
  • Port your data to another service
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at contact@theelvre.com.

If you are located in the EU or UK, you may also have the right to object to processing and lodge a complaint with your local data protection authority.

We support the Global Privacy Control (GPC) signal. If your browser sends a GPC opt-out signal, we will treat it as a request to opt out of targeted advertising for that browser and device. Learn more at globalprivacycontrol.org.

MANAGING COMMUNICATION PREFERENCES

You may opt out of promotional emails at any time by clicking "Unsubscribe" in any marketing email. We may still send transactional emails related to your orders or account.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than where you reside. Where required, we rely on legally recognized transfer mechanisms such as Standard Contractual Clauses to protect your data.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

CONTACT

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

📧 contact@theelvre.com